Agent u kontakt centru

Beograd

Contact Service d.o.o. je vodeća outsourcing kompanija koja pruža inovativna i kvalitetna rešenja, u potpunosti orijentisana ka korisniku. Mi nismo samo još jedan “call” centar – mi smo “contact” centar koji omogućava besprekornu komunikaciju kroz više kominikacionih kanala: Telefon, E-mail,Web Chat, Viber, SMS i društvene mreže.

Pružamo Vam mogućnost rada u mladom i perspektivnom kolektivu, punom pozitivne atmosfere i dobrih međuljudskih odnosa, koji neguje timski rad. Mogućnost napredovanja i usavršavanja su nešto što se samo po sebi kod nas podrazumeva.

Tražimo posvećene profesionalce za naš tim na poziciji: Agent u kontakt centru (srpski jezik)

• Ugovor i prijava na pun iznos od prvog radnog dana
• Redovnu fiksnu zaradu
• Priliku za profesionalno usavršavanje kroz obuke i treninge
• Rad u dinamičnom i podržavajućem okruženju
• Mogućnost razvoja karijere i napredovanja unutar kompanije
• Redovna druženja i tim bildinzi

• Odlične komunikacione sposobnosti i veštine prodaje
• Ljubaznost, strpljivost, i usmerenost na rezultate
• Poželjno prethodno iskustvo u bankarstvu, osiguranju i finansijama
• Minimum srednja stručna sprema
• Odlično poznavanje srpskog jezika, gramatičkih i pravopisnih pravila
• Osnovna računarska pismenost (MS Office, Internet)
• Poželjno poznavanje engleskog jezika
• Visoka motivacija i proaktivnost
• Sposobnost prilagođavanja različitim ljudima i zahtevima posla

• Promocija i prodaja usluga
• Telefonska komunikacija sa klijentima (dolazni i odlazni pozivi)
• Informisanje klijenata
• Pružanje pomoći i podrške klijentima

Ako želite da budete deo našeg uspešnog tima i doprinesete povećanju produktivnosti naših klijenata, prijavite se sada!

Contact Service d.o.o. Vaš partner za izvanrednu korisničku podršku.

*Molimo vas da imate u vidu da ćemo kontaktirati samo kandidate koji uđu u uži krug.

Prijava

We are professionals who make their work fun! We enjoy working and collaborating on new ideas with interesting people, while supporting clients. In our dynamic outsourcing industry, we organize people, improve processes, develop teams, individuals and our clients.

We are now looking for someone to manage our HR department. You would be a great asset if you are experienced in different aspects of HR such as administration, planning, recruitment, payroll (just to name a few). You love working in a dynamic environment where you can let your strengths and ideas shine. You’re not afraid of challenges, you use them as a motivation to grow and find solutions.

HR Manager

• A competitive salary aligned with your experience and qualifications
• An opportunity to build a great career in an international environment
• A personalized hybrid working model between the office and remote work
• Training & onboarding with the help of a dedicated team around you
• Learning and development opportunities
• Fun team-building activities, parties, and humanitarian activities
• Private healthcare

• Drive the planning and improvement of HR strategies and processes
• Lead, mentor, and develop the HR team
• Manage recruitment processes and track key performance indicators (KPIs), suggesting improvements
• Design and deliver employee training programs to enhance skills and growth
• Oversee onboarding and offboarding to ensure smooth transitions
• Stay updated on HR and legal trends to maintain compliance and innovation
• Promote a safe, inclusive, and positive workplace culture aligned with company values
• Supervise payroll processes in collaboration with external accountants
• Supervise the organization of team-building activities and corporate events
• Aid in the operational, day-to-day HR tasks (e.g. paperwork, communication with employees, interviewing candidates)

• Have a bachelor’s degree in psychology, law or business-related areas
• Have significant experience (ideally 4-6 years) in HR roles, ideally covering recruitment, HR administration and team management
• Covered various HR processes - training and development, recruitment and selection, reporting, HR administration, payroll
• Are fluent in business English
• Have experience working in a medium-sized company within a fast-paced, growth-oriented environment
• Worked with international clients and companies, and/or customer service and outsourcing industries
• Are creative and you can come up with innovative solutions
• Have great organizational skills and love challenges
• Are not against rolling up your sleeves and working alongside the team on the practical aspects of the job

Join a fast-growing international company that values innovation, teamwork, and professional growth. We believe in creating a supportive and inspiring environment where your ideas can make a real impact.

Ready to leave your mark? We look forward to learning more about you!

Apply

Dispatch and Customer Service Representative

Belgrade

Contact Service is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. We provide multichannel approach - voice, chat, email and social media.

You will help us to transform our philosophy into our products and services. We hope you join our team and help us to change our industry for the better. We do not waste our time on the frequent internal meetings, presentations, conference calls. Our concept is plan – evaluate – execute – report.

Due to the rapid expansion of our service we are looking for new team members. On behalf of our client from the ground transportation/limousine industry in the US, we are looking for an experienced professional to fill in the following position: Dispatch and Customer Service Representative, Luxury limo service.

• Dispatching fleet (Luxury sedan, SUV, Van, Bus...) in a dynamic and fast paced environment
• Coordinate with planning on vehicle availability and needs
• Assigning rides to Drivers
• Updating current trip status in its duration
• Communicating with drivers and passengers regarding pickup information
• Booking travel reservations over the phone/email requests via company software
• Using mapping software
• Answering incoming reservation calls
• Making new reservations as well as making changes to existing reservations
• Calling affiliates nationwide to verify remote bookings and fares
• Follow company protocols for all Dispatch functions

• Strong communicator - both on phone and in writing
• Dispatch background
• Excellent command of the English language
• Computer skills a must including: Internet programs, especially online Google products, MS Office
• Ability to learn proprietary industry software -- for booking and dispatching
• Ability to prioritize daily responsibilities and demonstrate good time management
• Good organization and prioritization skills, paying strong attention to detail
• Works well in a fast-paced environment
• Calm under pressure
• Creative problem solving
• Logical Thinker
• Great attention to detail
• Ability to work in shifts and weekends

Contact Service is an exciting, fun, friendly and fast paced place to work. Our people are the most important aspect of our business. Every employee plays a role in our success. As a result, we promote a positive, encouraging and lively work environment which translates into a better experience for not only our employees, but also our clients and their customers.

• Excellent working environment
• Dedicated training and knowledge improvement
• Full-time employment
• Stimulating compensation

Please note:
We will only consider applications submitted in English.

Apply

Agent korisničke podrške (višejezični)

Beograd

Contact Service je outsourcing kompanija koja pruža inovativna i kvalitetna rešenja, pritom u potpunosti orijentisana ka korisniku. Mi nismo još jedan “call” centar, mi smo “contact” centar i omogućavamo komunikaciju kroz više kanala – telefon, chat, email, faks, SMS, društvene mreže. Posvećeni smo povećanju produktivnosti kroz pružanje izvanredne korisničke podrške i koordinacije svih komunikacionih kanala.

Pružamo Vam mogućnost rada u mladom i perspektivnom kolektivu, punom pozitivne atmosfere i dobrih međuljudskih odnosa, koji neguje timski rad. Mogućnost napredovanja i usavršavanja su nešto što se samo po sebi kod nas podrazumeva.

Tražimo komunikativne, odgovorne, ambiciozne i profesionalno orijentisane osobe koje će se pridružiti postojećem timu na poziciji: Agent korisničke podrške (višejezični)

Opis pozicije:
Tražimo motivisane agente korisničke podrške koji govore više jezika da se pridruže našem dinamičnom timu. Ovo je uzbudljiva prilika za pojedince koji uživaju u pomaganju drugima i koji uspevaju u brzom radnom okruženju.

• Srpski
• Engleski
• Španski
• Francuski
• Nemački
• Italijanski
• Albanski
• Mađarski

• Dolazna i odlazna komunikacija sa korisnicima putem više kanala (telefon, mejl, tiketi, chat, društvene mreže)
• Aktivno slušanje kupaca kako bi se razumele njihove potrebe i brige, te pružanje podrške i davanje informacija o uslugama koje se nude
• Kreiranje porudžbenica i zatvaranje prodaje
• Tačna i efikasna obrada narudžbina, uz evidentiranje svih potrebnih detalja u savremenim sistemima
• Prezentovanje i prodaja proizvoda iz asortimana kupcima
• Aktivno učestvovanje u akcijama unapređenja prodaje
• Saradnja sa članovima tima i drugim odeljenjima radi osiguravanja besprekornog korisničkog iskustva

• Minimum srednja stručna sprema.
• Poznavanje jednog ili više navedenih jezika.
• Osnovna računarska pismenost.
• Visoka motivacija i sposobnost rada u dinamičnom okruženju.
• Odlične komunikacione i pregovaračke veštine.
• Ljubaznost, strpljenje i usmerenost na rezultate.
• Prethodno iskustvo u korisničkoj podršci ili prodaji je prednost.

Šta nudimo:
• Ugovor od prvog dana
• Adekvatnu i redovnu fiksnu zaradu
• Redovna druženja i tim bildinzi
• Besplatni kafa i čaj u kancelariji
• Obuku i usavršavanje
• Mogućnost za razvoj i napredovanje
• Rad u dnevnim smenama, 40 sati nedeljno, sa fleksibilnim rasporedom koji varira u zavisnosti od projekta.




Ako tražite izazov, uživate u pomaganju ljudima i imate strast prema prodaji, jedva čekamo da vidimo vaš CV!

*Napomena: Kontaktiraćemo samo kandidate koji uđu u uži krug.

Prijava

Are you a results-driven sales leader with a passion for building client relationships and driving revenue?

Join our team as a Sales & Reservation Manager in the luxury bus industry, where you'll assist clients with booking transfers, oversee the reservation process, and ensure seamless travel. Lead a dedicated team while driving sales growth, building client relationships, and maximizing customer satisfaction.

Sales & Reservation Manager

• Train, support and help you improve your skills
• Ensure an opportunity for growth
• Organise team buildings and other special events
• Provide performance-based bonuses for meeting sales targets and other key performance indicators
• Arrange occasional trips to Latvia for onboarding and training

• Respond to inquiries via email, telephone, or WhatsApp, all while maintaining a friendly and sales-oriented approach
• Follow up on leads and maintain regular client contact
• Address and resolve customer dissatisfaction professionally
• Provide clear pricing and booking instructions
• Enter and update reservations in the CRM system
• Process client-requested changes to bookings
• Coordinate with the Purchasing department for vehicle availability and special requests
• Handle delayed payments, including warning clients of potential cancellations
• Adherence to procedures, company policies and guidelines at all times

• Flexible to work Monday to Friday, 16:00–24:00 CET
• Proven Sales Experience – Strong sales orientation with the ability to convert leads, upsell, and cross-sell effectively.
• Tech-Savvy & Fast Learner –Familiarity with LimoAnywhere, advanced PC literacy, and fast, accurate typing skills.
• Experience in the US Market – At least 2 years of experience working with US clients, preferably in ground transportation or a similar service industry.
• Customer-Focused Communicator – Clear, friendly, and professional communication style with excellent spoken English (US English preferred).
• Problem-Solver & Decision-Maker – Able to think outside the box, find creative solutions, and make quick, informed decisions.
• Detail-Oriented & Organized – Skilled at managing multiple tasks, maintaining accuracy, and conveying urgency in a fast-paced environment.
• Resilient Under Pressure – Capable of staying composed and professional when handling dissatisfied clients or complex situations.
• Alert & Astute – Quick to recognize and prevent customer manipulation while maintaining a high level of service.

If you're ready to take your sales career in the limo industry to the next level with a company that values your expertise, apply today!

*Please note only resumes submitted in English and with relevant experience will be taken into consideration.

Apply

Menadžer kontakt centra

Beograd

Contact Service je kontakt centar outsourcing kompanija koja pruža inovativna i kvalitetna rešenja, pritom u potpunosti orijentisana ka korisniku. Mi nismo još jedan “call” centar, mi smo “contact” centar i omogućavamo komunikaciju kroz više kanala – telefon, chat, email, faks, SMS, društvene mreže. Posvećeni smo povećanju produktivnosti kroz pružanje izvanredne korisničke podrške i koordinacije svih komunikacionih kanala.

Pružamo Vam mogućnost rada u energičnom i perspektivnom kolektivu, punom pozitivne atmosfere i dobrih međuljudskih odnosa, koji neguje timski rad. Mogućnost napredovanja i usavršavanja su nešto što se samo po sebi kod nas podrazumeva.

Usled povećanja obima posla, tražimo komunikativnu, odgovornu, ambicioznu i profesionalnu orijentisanu osobu koja će se pridružiti našem timu na poziciji: Menadžer kontakt centra

• Praćenje, unapređivanje i kreiranje procedura i standarda
• Učestvovanje u procesu selekcije za timove za koje je odgovoran
• Redovna analiza i izveštavanje o pojedinačnim timovima i celom sektoru
• Monitoring i kontrola kvaliteta usluge koju agenti i timovi pružaju
• Upravljanje budžetima za svoje timove i pregovori cena i uslova sa klijentima
• Izgradnja pozitivnog i dugoročnog odnosa sa klijentima kako bi se obezbedio rast poslovanja
• Redovna komunikacija sa svakim timom i klijentom i obaveštavanje o trenutnom stanju u timu
• Pronalaženje i prepoznavanje novih poslovnih prilika, proširenje usluga i tima koje obezbeđujemo klijentu
• Definisanje potreba zapošljavanja, treninga zaposlenih, obaveštavanje klijenta o otkazima, godišnjim odmorima, dogovaranje Planova unapređenja za zaposlene
• Odgovoran za dnevne operacije i strateške odluke na nivou svojih timova i klijenata
• Praćenje rezultata i razvoja zaposlenih, prepoznavanje i nagrađivanje individualnih i timskih rezultata
• Sprovođenje mesečne procene performansi i analiziranje rezultata kroz ključne pokazatelje uspešnosti (KPI)
• Organizuje i nadgleda Onboarding i redovne treninge zaposlenih u dogovoru sa nadležnim kolegama
• Nadgleda Supervizore i Tim lidere i redovno im daje povratne informacije o njihovom radu
• Prikupljanje podataka o platama od Supervizora (ili direktno od zaposlenih) i prosleđivanje HR sektoru
• Kreiranje bonus šema sa klijentom i HR menadžerom, kao i popunjavanje i slanje HR sektoru sa obračunom plata

• 4 godine iskustva u upravljanju procesima i ljudima
• 2 godine iskustva rada u call centru
• VII stepen obrazovanja, poželjno iz oblasti menadžmenta, organizacionih nauka
• Napredno poznavanje Microsoft Office paketa
• Znanje engleskog jezika
• Visoke analitičke sposobnosti
• Poželjno poznavanje rada Kontakt centar softvera i alata
• Sposobnost rada pod pritiskom i brzog odlučivanja
• Sposobnost upravljanja timom i davanja feedback-a
• Fleksibilnost u vezi sa radom vikendom

• Šansu da dalje gradite karijeru u dinamičnom okruženju
• Konkurentnu zaradu i bonuse
• Ugovor na neodređeno od prvog dana
• Organizovane tim-bilding aktivnosti, proslave i humanitarne akcije
• Privatno zdravstveno osiguranje

Apply

Reservations agent – Albanian and English language

Remote

Contact Service is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. We provide multichannel approach - voice, chat, email, and social media.

We are considered as an exciting, fun, friendly and fast paced place to work. Our people are the most important aspect of our business. Every employee plays a role in our success. As a result, we promote a positive, encouraging, and lively work environment which translates into a better experience for not only our employees, but also our clients and their customers.

Now our team is looking for someone passionate about the hospitality and hotel industry speaking both Albanian and English. You would be a great fit if you enjoy communicating with clients and making their dreams come true by booking rooms and making reservations. If this sounds like you, consider applying for our open position of:

• Communication in Albanian and English language with customers
• Making reservations for 5-star hotels in Serbia and in Montenegro
• Effectively responding to customer requests by phone, email and/or chat
• Placing outbound calls to follow up with existing customers
• Providing product and service information
• Entering reservations and data in company’s software
• Other duties as assigned

• Excellent knowledge of English and Albanian languages
• Effective interpersonal and communication skills with customers
• Sales and customer service orientation
• Effective problem-solving and decision-making skills
• Enthusiastic, self-motivated and able to work with minimal supervision
• PC literacy

• Dedicated training
• Fun team-building activities, parties and humanitarian activities
• Full-time employment
• Stimulating compensation
• Possibility of long-term employment after the project ends

*Please note only resumes submitted in English and with relevant experience will be taken into consideration.

Apply

Sales and Service Specialist

Belgrade

Making vacation dreams come true, one call at a time

What if we told you that there is a job that involves spending most of your day looking at pictures of sandy beaches and caribbean sunsets?

Join our superstar team and become: A personal concierge - sales and service specialist (for luxury resorts)!

• you have a passion for excellence, a love for selling, and a natural ability to solve problems to meet the customer's needs
• you're genuinely excited about working to turn someone's Caribbean vacation fantasy into reality
• you're looking for a permanent position within a family-friendly company that values your contribution and will continuously invest in your development
• you're quick, decisive, and thrilled to work in a fast-paced, dynamic environment as part of a tight-knit team
• you're a competitive self-starter who can solve urgent problems and juggle shifting priorities while keeping an eye out for details
• you have a customer-centric approach to work and take pride in providing first-class service to clients

• welcome you as part of our team, offer support, and do our best to keep you happy
• honour your successful start with bonuses
• reward your hard work with monthly bonuses afterwards
• provide training and learning opportunities as well as fun team-building activities
• make sure you have enough coffee/tea when working from the office

• receive inbound and make outbound communication via phone, email and/or chat to help our customers book their ideal Caribbean vacation
• be productive and engage in positive interactions, effectively meeting the needs of our customers while reinforcing trust
• create loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques, resulting in sales of our products and services
• utilize solid judgment, problem solving, and product & technical knowledge to offer detailed insight and alternatives to help customers book their dream vacation(s)
• identify our customer's needs by asking clarifying questions to effectively promote our products and services, articulating their features and benefits
• keep daily contact with luxury hotels and resorts worldwide
• perform other duties as assigned

• you have at least 1 year of call-center experience
• you are proficient/native in English
• you are able to work in shifts – afternoons and some weekends
• you are familiar with processes and comfortable working in a procedure-based environment
• you are an advanced PC user
• you love a challenge and love helping people
• you have experience in hospitality and speak Spanish, it would be counted as a plus

If you are a professional looking to work with a high-quality team that promotes a positive company culture, look no further!

*Please note only resumes submitted in English and with relevant experience will be taken into consideration.

Apply